English Summary/英文概要： From opening up a conversation with someone who might be struggling, to how to use gentle encouragement to help others share their stories, How to Listen demonstrates the power of listening without judgement and draws on the extensive experience of Samaritans in offering practical advice to apply to your own life.

Friendly and approachable, it includes plus helpful tips from trained Samaritans on how to talk about how we are feeling, as well as how to listen to one another in a way that can prevent feelings of concern or worry from escalating into more severe distress.

Chinese Summary/中文概要： 1953年，聖公會牧師Chad Varah接起了第一通試圖自殺者的求助電話，從那時起，倫敦市聖史蒂芬·沃爾布魯克的教區，就開始以熱線的形式接聽匿名求助的電話，這項行動在當時是十分激進的，因為當時自殺被視為是一種犯罪行為。今日，Chad Varah所成立的撒瑪利亞會(Samaritans)在英國和愛爾蘭已有超過兩萬名志工，201條熱線，二十四小時為處在自殺邊緣的人們服務。每一年，他們透過電話、線上聊天、email、信件、面對面的會談，幫助需要幫助的人們。

本書分享撒瑪利亞會專業助人者與志工們採用的傾聽技巧，並幫助人們將這些技巧運用在我們的每日生活中，幫助我們在我們親近的人需要談一談的時候，能夠更好地理解他們，並為他們提供所需要的支持，有了這些原則，你將能更有自信的開啟困難的對話。這本書還包含許多人們的故事分享、小秘訣、實際的活動和指引，讓人們看到傾聽具有怎樣強大的力量，可以改變一個人的生命。這些原則可以為志工、臨床心理學家和其他為人們提供照護和支持的助人工作者們所用。在這當中，你將會看到傾聽和感覺被傾聽，將可以如何為人們帶來慰藉和安心，並驗證了有關大腦化學的神奇事實。 (Zoe)

Awards/获奖情况： ★英國查爾斯王子·威爾斯親王(His Royal Highness the Prince of Wales)、麥可·愛德華·帕林爵士推薦序推薦序

★本書為亞馬遜類別暢銷書: 心理學與心理健康、家庭與生活風格憂鬱症　＃暢銷榜第６名

Samaritans was founded in 1953 by vicar Chad Varah, who wanted to offer a listening service to anyone who was struggling and contemplating suicide. There are now more than 20,000 Samaritans volunteers in 201 centres across the UK and Ireland, taking calls, emails and text messages from people who need to talk about what they’re going through.

The charity also works with schools, local communities, prisons and hospitals to provide emotional support to those who need it. They work closely with researchers and campaigners to continually raise awareness and improve mental health services in the UK and Ireland.