DIFFICULT PEOPLE MADE EASY

Book ID/图书代码： 08859317B98638

English Summary/英文概要： Your people problems CAN be solved. You re a competent professional. You excel at the technical side of your work. But so far no one has taught you how to handle difficult people or toxic team dynamics. That’s where this book comes in. Difficult People Made Easy explains how you need to THINK and SPEAK when faced with a difficult colleague. Then it reveals specific words and actions you can use. Set firm boundaries on what you will and won’t take from aggressive or spiteful people. Avoid using words which trigger defensive reactions from others. Look and sound confident no matter who you’re dealing with.

Chinese Summary/中文概要：

Awards/获奖情况：

About the Author/作者介绍： Eleanor Shakiba is a well-known communication skills trainer and coach. She has taught over 48,000 professionals how to solve people problems at work. Her specific expertise is in applied psychology and conflict management.

Eleanor wrote Difficult People Made Easy because her clients were asking for an accessible book about dealing with difficult behaviour. Eleanor’s qualifications include a degree in Social Anthropology, Graduate Diploma in Applied Psychology and Graduate Certificate in Adult Education.

Format:HARDCOVER

Rights Status/版权销售情况：Simplified Chinese/简体中文：AVAILABLE

Complex/Traditional Chinese/繁体中文：AVAILABLE

Sales in other countries/其他国家销售情况：

原文第一章内容：暂无

手稿：暂无

大纲：暂无