BLAMESTORMING: WHY CONVERSATIONS GO WRONG AND HOW TO FIX THEM
Book ID/图书代码： 14206015B80927
English Summary/英文概要： ’Blamestorming provides highly practical tools to advance our psychological evolution through being cooperative rather than competitive in our communication.’ Sir John Whitmore, author of the bestselling Coaching for Performance ’I recommend Rob’s book to anyone who wants to communicate more effectively.’ Linda Blair, clinical psychologist, author, columnist, broadcaster Do your disagreements always escalate into rows? Do you have to deal with an angry spouse, a difficult teenager, unfocused colleagues or a stressed boss?
In this uniquely practical guide to good conversation, communications expert Rob Kendall draws on 20 years plus of study and coaching experience to reveal:
• How survival instincts take over and derail conversations at the worst moments
• How to avoid conversations escalating into destructive arguments
• How to prepare for and conduct challenging conversations • How to avoid defensiveness and emotional lockdown
• How to read the warning signals that a conversation is going off-track This is the most accessible in-depth book about communication on the market, using case studies and and exceptionally clear page design to dissect examples of problematic conversations, as well as easy-to-absorb concepts such as the Bad Place and the Lock Down. Short digestible chapters look at all the conversational scenarios you will encounter, showing how to have rewarding interactions with everyone in your life – including your colleagues, boss, neighbours, parents and children.
Through his coaching work, Rob has used the techniques in Blamestorming to help many thousands of people from all walks of life – now you too can benefit from his simple yet highly effective approach.
Chinese Summary/中文概要： 《对话的禁区：21个你必须避开的沟通风暴》是一本实用的沟通技巧和艺术自助图书，书中提出4大沟通困局，9类模拟人格，21个正面沟通经验，助你实现高效沟通，缔造良好的人际关系和积极影响力。你可以不断刻意练习书中的方法，避免无效谈话，获得愉悦向上的生活。
正面沟通有两个关键节点：第一，觉察谈话出现问题时的信号，避免谈话变得无法挽救；第二，提升沟通的有效性，并增加有效沟通的次数。
书中有大量实操案例和指南，采取“沟通困局--正面沟通技巧和经验”的模式进行场景化的分析和教授，可以让你快速掌握要领，例如以下4个沟通情境：
1.沟通困局：你希望和另一半开诚布公地谈一谈，却演变成无法收场的争吵；正面沟通： 经验2-关于如何回复，你总是有更好的选择。
经验5-你正在谈论的问题可能不是真正的问题
2.沟通困局：青春期的女儿对你的好意提醒并不领情；正面沟通：经验6-有时候你能提供最有力的帮助就是沉默
经验9-将自己的脚放进别人的鞋子里
3.沟通困局：工作会议仅仅是在浪费时间，因为没人在听别人讲话；正面沟通：经验15-清晰表达不花一分钱，但如果造成误会则损失惨重
4.沟通困局：你主动和同事聊天，却意外地让他对你起了戒心。正面沟通：经验13-口中所言，即是脑中所想。请谨言慎行(DB)
Awards/获奖情况：“此书揭示了我们的思维方式影响着我们的沟通方式。这是尖端心理学最容易的方式包装。认真提高他们的沟通技巧的人,会发现它实际的和相关的。”- Rob Archer,职业心理学家
“我知道强大的对话世界一流的性能至关重要。收到鼓励和有挑战性的谈话与我的教练团队和成员已经完全对我的成功至关重要。这本书将告诉你如何做。”——Amy Williams,MBE奥运金牌得主
“Rob知道如何获得有意义的对话让人们要诚实地面对自己和真实的与其他人。我想不出一个更好的人来写这样一本书” - Paula Vennells,医学博士，邮政局有限公司（11500英国邮局）
“Rob的新书提供了非常实用的工具，通过为合作而不是竞争在我们的沟通中来推进我们的心理变化。”John Whitmore先生，畅销书《绩效教练》的作者
“此书提供了一个真正迷人的洞察对话的复杂的世界。”- Martin Davies，畅销书《魔术师的鸟》的作者
About the Author/作者介绍： 罗布·肯德尔（Rob Kendall）肯德尔是一位非常受人尊敬的管理顾问和沟通领域的权威人士。他在沟通领域拥有超过29年的培训经验，为许多国际知名公司，包括美国运通、法国兴业银行和苏黎世银行业的高层做过沟通和变革管理方面的教练。
肯德尔在知名媒体均设有专栏，包括《今日心理学》（Psychology Today）, 《智族》（GQ）和 《心理月刊》（Psychologies）等。
Rob grew up living on 4 continents. On leaving school, he worked with amputees in Jaipur, India. Speaking no Hindi, his way of communicating with them involved sign language, drinking immense quantities of tea and drawing portraits of them in his sketchbook. He had his first paintings exhibited in Rajasthan for a cultural education campaign in 1984.
Returning to the UK, he completed a degree in English and History of Art at the University of York and then became a professional artist although he had no formal training in art. With only one painting in his portfolio, he approached the Art Group in London who selected it from 3,000 entries to sell in every IKEA store worldwide. Thus he enjoyed the fleeting accomplishment of outselling copies of Monet’s Water Lilies. Subsequently, he became a children’s book illustrator with books published in the UK, USA and Italy.
Always looking for a new challenge, Rob became fascinated with learning the skills and dynamics of communication, largely because he grew up believing he had no talent for it. Over the last 20 years he has worked with people in 60 organisations on every continent. This has included working with the project leaders and construction managers building the London 2012 Olympics, with sports professionals and in areas of conflict. He has also co-founded a technology company and works in a non-exec capacity with BAFTA-winning visual effects company Jellyfish Pictures in Soho, London.
He’s been married for 22 years and has 3 children. His longstanding aim is that one day every child will learn the art of conversation as part of the national school curriculum.
Format:
Rights Status/版权销售情况：Simplified Chinese/简体中文：AVAILABLE(到期可授)
Complex/Traditional Chinese/繁体中文：AVAILABLE
Sales in other countries/其他国家销售情况：
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