THE PROFESSIONAL WOMAN’S GUIDE TO CONFLICT MANAGEMENT
Book ID/图书代码： 10126015B81083
English Summary/英文概要： A practical handbook that uncovers the hidden dynamics of the workplace and teaches how to successfully manage conflicts. This practical guide will explore every aspect of workplace conflicts, from learning how to identify problems to deescalating and managing many different types of conflict and people.
Develop your management style by discovering effective apology making, gain confidence as you apply your newfound negotiation toolbox to any situation. With self-assessment tools, action plans and key tips, this book is everything to need to expand your arsenal of conflict management, improving relationships and collaborations by studying these real-life scenarios.
Chinese Summary/中文概要： 这本实用手册揭示了职场隐藏的动态，并教你如何成功地管理冲突。这本实用的指南将探讨职场矛盾的各个方面，从学习如何识别问题到逐步升级和管理许多不同类型的冲突和员工。
通过发现有效的道歉手段来发展你的管理风格，让你获得将自己新发现的谈判工具箱应用到任何情况的信心。书中有自我评估工具，行动计划和关键技巧，是扩展您的冲突管理兵工厂所需的一切，通过研究这些现实生活中的情况可以改善关系和合作。（LNL）
Awards/获奖情况：“Indispensable tools, tips, and techniques for your workplace.”
About the Author/作者介绍： 埃莉诺•罗宾博士是一位调解员和调解师，她的任务是帮助男性和女性发现更好的方法来看待，回应，并克服他们的职业和个人冲突。埃莉诺用才智、智慧和激情，为她的客户和学生带去了她自己的革命精神，视野，小企业的专业知识以及广泛的法院系统经验的益处。她已经调解了数以千计的纠纷，并已经开发出一种强大的方法来分析和解决我们的家庭，工作场所和社区内的冲突。作为一个调解师，埃莉诺不只是共享信息，她还用坦率和同情与观众建立了亲密关系。她富有革新精神的训练计划已经准备了12000多个专业的调解员来处理他们经常面对的冲突。要了解更多关于埃莉诺的信息，以及她25年来的研究和实践经验如何帮助你，可以访问http://www.elinorrobin.com。
Elinor Robin, PhD, is a mediator and mediation trainer whose mission is to help men and women discover better ways to look at, respond to, and overcome their professional and personal conflicts. With wit, wisdom, and passion, Elinor brings her clients and students the benefit of her revolutionary spirit, vision, small business expertise, and extensive court system experience. She has mediated thousands of disputes and has developed a powerful method for analyzing and resolving the conflicts that we face within our families, workplaces, and communities. As a mediation trainer, Elinor goes beyond information sharing, engaging her audiences with candor and compassion. Her innovative training programs have prepared over 12,000 professional mediators to handle the conflicts they regularly face. To learn more about Elinor and how her 25 years of research and practical experience can help you, visit http://www.ElinorRobin.com.
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Rights Status/版权销售情况：Simplified Chinese/简体中文：AVAILABLE
Complex/Traditional Chinese/繁体中文：AVAILABLE
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