MAKING CHANGE WORK: HOW TO CREATE BEHAVIOURAL CHANGE IN ORGANIZATIONS TO DRIVE IMPACT AND ROI
Book ID/图书代码： 07682016B90196
English Summary/英文概要： Underpinned by decades of research and application, Making Change Work shows that the lynchpin that connects change initiatives and their ultimate success is behavioural change. The book brings together the ROI Institute’s established methodology for aligning projects and programmes to business needs and for evaluating impact and ROI with the Turning Learning Into Action methodology developed by Emma Weber to support learning transfer. It offers a step-by-step process that partners with any business initiative requiring behavioural change, providing the critical link bridging the knowledge and application. At the heart of the methodology is a framework for reflective conversation, ensuring accountability and aligning people to the desired outcomes.
Cutting through complex change theory, Making Change Work is a ’how to’ guide, providing an end-to-end approach to solve the problem that businesses have grappled with for so long from change projects that don’t deliver business impact. It includes real life case studies from organizations such as BMW and the University of NSW Department of Innovation on how organizations are using the framework to create successful outcomes that are not just demonstrated but that are delivered and measurable. It is ideal for any professional who is embarking on any organizational initiative requiring change and evaluation of the subsequent ROI, whether it is a learning initiative, quality initiative or change initiative.
Chinese Summary/中文概要： 由几十年的研究和应用支撑，《让改变有用》表明，连接变化措施和最终成功的关键是行为的改变。这本书汇集了投资回报率研究所建立的，为了业务需求针对调整项目和方案以及评估影响的方法，以及艾玛•韦伯为支持学习转移所开发的将学习转化为行动的方法。它提供了一步一步的适合任何商业初步需要的行为变化的过程，提供了关键环节的知识和应用。该方法的核心是一个针对反思性谈话的框架，以确保问责制和调整人们得到所期望的结果。穿过复杂的变化理论，《让改变有用》适合一个“如何做”的指导，提供端到端的方法来解决企业长时间以来一直努力应对的来自不对业务产生影响的变更项目的问题。它包括来自如宝马汽车公司和新南威尔士州大学的创新部门的实例研究，关于组织如何使用框架来创建不只是可证明的，还是交付的和可衡量的成功。这本书对于任何从事任何组织的主动要求变化和投资回报率评估的专业人士来说，都是理想的，无论是学习主动性，品质管理还是改变主动性。(LNL)
Awards/获奖情况：实际建议，现实世界的经验和坚实的理论基础的完美结合，《让改变有用》提供了L&D做法和行为变化之间的重要桥梁，以确保业务影响。——唐纳德•H•泰勒，董事长，学习和绩效研究所
不适当做出改变的代价是巨大的——竞争成本、社会成本、情感成本等。这本书是建立在作者的早期工作上，并探讨了一种可以大大增加获得改变权的机会的结构化方法。——查尔斯-詹宁斯，70:20:10研究所
A great combination of practical advice, real-world experience and solid theoretical underpinning, Making Change Work provides the vital bridge between L&D practice and the behavioural change that ensures business impact.-Donald H Taylor, Chairman, Learning and Performance Institute
The cost of not getting change right is enormous - competitive cost, social cost, emotional cost and more. This book builds on the authors’ earlier work and explores the way a structured approach can vastly increase the opportunity of getting change right.-Charles Jennings, 70:20:10 Institute
About the Author/作者介绍： 艾玛•韦伯是“杠杆学习”的创始人和董事。公认的转移学习主体领域的权威，她创造了“把学习转化为行动”方法，旨在帮助组织和他们的员工通过将学习转化为有效的行动来创造商业成果。
佩蒂•菲利普斯博士是ROI研究所的总裁兼首席执行官，她已经在世界各地的私营和公共部门组织实施了ROI，并进行了投资回报率的影响研究方案，如领导能力发展，销售，新的招聘方向和绩效改进方案。
杰克J. 菲利普斯博士是世界知名的责任，评估和评价领域的专家，为财富500强企业和全球重要的组织提供咨询服务。他在测量和评估方面的专业知识是基于超过二十七年的在航空航天、纺织、建筑材料业和银行业，以及作为人力资源和学习和发展的高层人员的企业经验。美国训练与发展协会授予他ROI领域的最高奖项。
Emma Weber is the Founder and Director of Lever Learning. A recognised authority on the subject of transfer of learning, she created the Turning Learning into Action® methodology, established to help organizations and their employees create business results by converting learning to effective action back on the job.
Dr. Patti Phillips is President and CEO of the ROI Institute, Inc. She has implemented ROI in private and public sector organizations around the world, and has conducted ROI impact studies on programmes such as leadership development, sales, new hire orientation, and human performance improvement programmes.
Dr Jack J. Phillips is a world-renowned expert on accountability, measurement and evaluation, providing consulting services for Fortune 500 companies and major global organizations. His expertise in measurement and evaluation is based on more than twenty-seven years of corporate experience in the aerospace, textile, construction materials and banking industries, and in senior HR and Learning and Development roles. The American Society for Training and Development gave him its highest award for his work on ROI.
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