LEADING THE UNLEADABLE: HOW TO MANAGE MAVERICKS, CYNICS, DIVAS, AND OTHER DIFFICULT PEOPLE
Book ID/图书代码： 00431016B92900
English Summary/英文概要： The control-freak, the narcissist, the slacker, the cynic... Difficult people are the worst part of a manager’s job. Whether it comes from direct reports or people above, outbursts, irrational demands, griping, and other disruptions need to be dealt with--and it’s your responsibility to do it. "Leading the Unleadable" turns this dreaded chore into a straight forward process that gently, yet effectively, improves behaviors. Written by an insider in the tech industry, where personality issues routinely wreck projects, the book reveals a core truth: most people actually "want "to contribute results, not cause headaches. Once you realize the potential for change, the book’s simple steps, examples, and scripts explain how to right even the most hopeless situations. You’ll learn how to: - Master the necessary mindset - Explain the problem calmly in a short feedback session - Get a commitment to change, and follow up - Coach others to replicate the process - Develop the situational awareness required to spot trouble even earlier in the future Every manager has "problem people." What sets great managers apart is how they turn them into productive team players. Prepare to transform the troublesome into the tremendous.
Chinese Summary/中文概要： 控制狂，自恋者，懒鬼，愤世嫉俗者…难以管理的人是经理工作中最糟糕的一部分。无论是从直接报告的领导或是级别更高的领导，处理突出，不合理的要求，抱怨，和其他突发事件是你的责任。”领导不能被领导的人”从可怕的折磨变成直线前进的过程，轻轻的，但有效的，改善行为。以为科技行业的业内人士写道，个性问题经常破坏项目，这本书揭示了一个核心真理：大多数人实际上“想”做贡献的，而不是引起头痛。一旦你意识到改变的可能性，这本书的简单的步骤，例子，和解释如何纠正即使是最绝望的情况的注解。您将学习如何：-掌握必要的心态-冷静地在简短的反馈会话中解释问题，得到改变的承诺，并跟进，辅导他人复制过程-开发在未来甚至更早的定位问题，每个管理者手下都有有问题的员工 。“伟大管理者与众不同的地方是他们如何把员工转化为有生产力的团队成员。准备好把麻烦的人转化为伟大的人。(YYW)
Awards/获奖情况：
About the Author/作者介绍： 艾伦威尔特是艾克斯希克的主席，从事管理开发和组织文化变革咨询，他们的客户有甲骨文公司，微软，美国国家航天航空局，直觉公司和其他企业。
ALAN WILLETT is president of Oxseeker, a leadership development and organizational culture change consultancy whose clients include Oracle, Microsoft, NASA, Intuit, and others.
Format:
Rights Status/版权销售情况：Simplified Chinese/简体中文：NOT AVAILABLE
Complex/Traditional Chinese/繁体中文：NOT AVAILABLE
Sales in other countries/其他国家销售情况：
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