QUIET THE RAGE: HOW LEARNING TO MANAGE CONFLICT WILL CHANGE YOUR LIFE (AND THE WORLD)

Book ID/图书代码： 13566019C00001

English Summary/英文概要： In a world with more than 7 billion people, 196 countries, 7,000 spoken languages, and close to 30 religions, the probability of one group or one person intentionally or unintentionally offending another group or another person is absolutely certain. Many people limit themselves in life based on their inability to get along with others, and too often we allow ourselves to be ruled by our emotions. When we’re emotionally reactive, we’re not our best selves, nor do we produce the smartest outcomes. Emotional reactions create winners and losers. And winning directly at the expense of another is actually losing in disguise, due to the resentment it inspires in the loser. Often, people get stuck in a pattern of reacting emotionally, long past the time when the combativeness that once served them no longer does; long past the time when the pattern has become destructive without them being aware of it. For everyone who wants to change that part of themselves--everyone who wants more peaceful interactions and more successful outcomes, but doesn’t know how to achieve that--Quiet the Rage is the answer.

Chinese Summary/中文概要： ★本書榮獲2017年美國最佳圖書獎決選(自助:關係類) (2017 USA Best Book Awards Finalist in Self-Help: Relationships)
★商管、個人成長書籍暢銷作者推薦，包括：
＊賽斯·高汀（Seth Godin），《有機會，拚就對了！：成功的相反不是失敗，而是什麼都沒做》、《紫牛》等近20本暢銷書作者，翻譯成超過25種語言版本
＊馬歇爾·葛史密斯（Marshall Goldsmith），暢銷書《UP學：所有經理人相見恨晚的一本書》作者
＊琳黛·密契爾（Lyndall Mitchell）《讓我把日子過得明朗一點： 20個從內到外的生活約定》作者

在這個全世界上，有超過70億的人口、196個國家、7,000種通行的語言和接近30種的主要宗教，一個人有意或無意地冒犯另一個群體或另一個人的可能性是絕對肯定的。

有許多人因為不擅長與他人相處而使自己的人生受到限制，而且我們也很常讓自己被自己的情緒所統治。當我們有情緒反應時，我們往往不是最好的自我，也不會產生最明智的結果。

情緒反應創造了贏家和輸家。犧牲與某一個人的關係所換取的勝利實際上是變相的失敗，因為這引起了輸家的怨恨。

人們通常都會陷入某一種固定模式的情緒反應，其模式的根源甚至可追溯到許久以前，若人們無法對此模式產生自覺，經過常年的累積和重複，情緒反應的模式將會變得更具毀滅性。

本書作者R.W. Burke是教練專業卓越研究所（iPEC）的認證專業教練，他以多年的企業教育經驗和個人的情緒轉化經驗，以7個R開頭的章節來探討情緒反應（反思REFLECTION, 準備READINESS, 憤怒RAGE, 現實REALITY, 理由REASON, 責任RESPONSIBILITY, 實現REALIZE），並提出5個步驟，引導讀者學會辨認自己的情緒模式，重新找回自我情緒的主導權、重新定位自我價值、評估自我與他人價值觀的差異，並找出雙贏的模式。本書為每個想要改變自己這一部分的人提出解答，如果你想要更和平的互動和更成功的結果，但卻不知道如何實現這一目標，本書就是你的答案。

★本書重點包涵：
七大主題：
反思REFLECTION
準備READINESS
憤怒RAGE
現實REALITY
理由REASON
責任RESPONSIBILITY
實現REALIZE

五大步驟：
第一步 - 宣布個人價值觀
重現(RECURRENCE)：以個人價值觀作為觸發器
第二步 - 識別危機狀況
反應(REACTION)：情緒能量的產生
發怒(RAMPAGE)：發生衝突與過激反應
第三步 - 情緒反應
避免(REFRAIN)：反應的理論
第四步 - 中斷情緒反應
重複(REPETITION)：不要意圖、不要情緒、不要反應
評估(RECKONING)：在信仰、數學和放棄之間的掙扎
回應(RESPONSE)：做你自己的教練
第五步 - 打造回應模式
解決(RESOLVE)：如何管理衝突並改變你的生活（和世界）(Zoe)

Awards/获奖情况：What an honest, vulnerable, incredible journey! Burke’s writing style is clear, concise, and bam--to the point! I will need to read this book more than once." --Linda Guthrie, Coach, Consumer Experience Movement, Ford Motor Company "I have worked a lot on my anger; however, the info in this book is like discovering the missing link. Now, I have a much better understanding of why I get spun up in certain situations. I have a much better toolkit for dealing with my anger or avoiding it altogether." --Phil Klein, Facilitator, Maritz Performance Improvement, General Motors Standards For Excellence "Great read! This book will change your life." --Bob Esposito, Dealer Principal, General Manager, Yankee Automotive Group "This book is for everyone . . . especially someone like me who struggles with anxiety. It offers a way to take control back instead of feeling tossed by the waves." --Jennifer Roberts, Sales Manager, Genesee Valley Ford "This book has forever changed the way I view interactions with people, both professionally and personally." --Jason Standley, Business Development Center Manager, Rowe Auburn/Rowe Westbrook "The world needs more people who know how to manage conflict. Much of what is wrong in our society today could be changed if everyone understood how their anger is triggered. To adapt a quote from the cartoon character Pogo, ’I have met the enemy and it is me.’ Everyone, even those who do not have a concern about rage, need to read this book." --Linda Mitchell, author of Choose Change . . . Before Change Chooses You! Thirteen Weeks To the Life You’ll Love!

About the Author/作者介绍： R.W. Burke是教練專業卓越研究所（iPEC）的認證專業教練，他擁有普洛威頓斯學院會計學學士學位，以及普洛威頓斯學院商學院金融專業的工商管理碩士學位。三十年來，他一直在汽車業中工作。在過去六年中，他一直致力於成為福特汽車公司消費者體驗運動（CEM）項目的頂級教練，該項目涵蓋七個州的二十三家經銷商。他還負責福特汽車公司的區域員工教育計劃CEM Inside，還與BMW北美及其子公司The Retail Performance Company合作開發一個輔導計劃和工作坊。

R.W. Burke is a Certified Professional Coach through the Institute for Professional Excellence in Coaching (iPEC). He holds BS in accountancy from Providence College, and a master’s of business administration degree with a concentration in finance from Providence College’s School of Business. For thirty years, he’s worked in and around the automobile business. For the last six of those years, he’s worked to become the top coach on Ford Motor Company’s Consumer Experience Movement (CEM) project, covering twenty-three dealerships in seven states. He is also responsible for CEM Inside, Ford Motor Company’s regional initiative to bring the work done by coaches in the field to its own field staff, and has worked with BMW North America and their half-owned subsidiary, The Retail Performance Company, to develop a coaching initiative and workshop. He and his wife live in Rhode Island with their two St. Bernards, Goliath and Petunia. His son attends UCLA.

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