IMPROVING EMPLOYEE PERFORMANCE: THROUGH APPRAISAL AND COACHING(SECOND EDITION)

Book ID/图书代码： 06001519C00051

English Summary/英文概要： Author Donald Kirkpatrick is one of the leading voices on human resources and training and development. For more than forty years, Kirkpatrick’s four-level performance evaluation model has been the standard throughout the world, and has revolutionized the way enterprises manage, monitor, and optimize employee performance. The new edition of Improving Performance Through Appraisal and Coaching contains all the wisdom and step-by-step processes of the original, with all the guidance and tools you’ll need to implement a program that gets maximum results. The book starts with a 40-question test about your organization and its processes and attitudes regarding performance appraisal and coaching. Taking the test both before and after reading the first section of the book will highlight exactly where your existing initiatives can be improved and new ones put in place. Kirkpatrick then goes on to describe in detail how a culture of coaching builds and enhances performance, and how to build this culture across the entire organization. Examples and eye-opening Notes from the Field both reinforce and complement the author’s sage recommendations, illustrating how his approaches can be adopted in their entirety or deployed piecemeal, depending on your organization’s specific needs. The case studies, both from major employers, prove the overarching value of a proactive performance appraisal program and vibrant coaching environment. The book is packed with ready-to-use forms and, more important, instructions and observations on their effective use. Plus, every chapter is designed for practical application, featuring accessible charts and figures, lists of key points, specific suggestions, cause-and-effect relationships, and much more. While workplaces and jobs have changed dramatically, some truths seem everlasting. One is that in order to obtain exceptional employee performance, you need to build a thorough and consistent appraisal mechanism and coaching program. The other is that there is no one more knowledgeable about how to do it than Donald Kirkpatrick.

Chinese Summary/中文概要： 作者Donald Kirkpatrick是人力资源、培训和发展方面的领军人物之一。40多年来，Kirkpatrick的四级绩效评估模型一直是世界范围内的标准，并彻底改变了企业管理、监控和优化员工绩效的方式。新版的《提高员工绩效：通过考核和辅导》包含了原版本的所有智慧和循序渐进的过程，以及实现获得最大话成果的项目所需的所有指导和工具。这本书以一个有着40个问题的测试开始，测试内容是关于您的组织及其绩效评估和培训的过程和态度。在阅读这本书的第一部分之前和之后进行测试，这将会准确地突显出你现有的计划可以改进的地方和新的计划可以落实的地方。然后，Kirkpatrick详细描述了教练文化是如何建立和提高绩效的，以及如何在整个组织中建立这种文化。来自该领域的示例和令人大开眼界的注释既加强又补充了作者明智的建议，说明了如何根据组织的具体需要，既可以完整地采用他的方法，也可以部分地使用这些方法。主要来自雇主的案例研究证明了积极的绩效评估计划和充满活力的培训环境的整体价值。这本书里有很多现成的表格，更重要的是，还有关于如何有效使用这些表格的说明和意见。另外，每一章都是为实际应用而设计的，包括可访问的图表、关键点列表、具体建议、因果关系等等。虽然工作场所和工作岗位发生了巨大的变化，但有些真理似乎是永恒的。一是为了获得出色的员工表现，你需要建立一个全面和一致的评估机制和辅导计划。另一个是，没有人比Donald Kirkpatrick更了解如何做到这一点。（YYW）

Awards/获奖情况：

About the Author/作者介绍： Donald L.Kirkpatrick拥有麦迪逊威斯康星大学的学士、硕士和博士学位。在威斯康星大学管理学院，他向各个级别的管理人员传授了许多学科的原则和技术，包括人际关系、沟通、管理时间、管理变革、领导、激励和决策。在工业界，他为国际矿物和化学公司开发了一套绩效评估系统，后来他担任Bendix产品航空航天部门的人事经理。他曾任美国培训与发展协会主席，并获得2004年工作场所学习与绩效终身成就奖，这是该协会的最高荣誉。他是培训杂志名人堂的成员。

Donald L. Kirkpatrick holds B.A., M.A., and Ph.D., degrees from the University of Wisconsin in Madison. At the Management Institute of the University of Wisconsin, he taught managers at all levels the principles and techniques of many subjects including Human Relations, Communication, Managing Time, Managing Change, Leadership, Motivation and Decision Making. In industry, he developed a performance appraisal system for International Minerals and Chemical Corp. Later he served as Personnel Manager of Bendix Products Aerospace Division. He is a past national president of the American Society for Training and Development, and received the 2004 Lifetime Achievement Award in Workplace Learning and Performance, the Society’s highest honor. He is a member of Training Magazine’s Hall Of Fame.

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