SOLVE EMPLOYEE PROBLEMS BEFORE THEY START: RESOLVING CONFLICT IN THE REAL WORLD

Book ID/图书代码： 11724019C00013

English Summary/英文概要： With compassion, clarity, and conviction (and a dash of comedy for good measure) popular speaker and employment law attorney Scott Warrick distills conflict resolution to just three simple moves: Empathic Listening, Parroting, and Rewards (EPR). Because no one can use their EPR skills unless they can control themselves, he also shows you how to become an Emotionally Intelligent communicator, as mental toughness is a critical component in resolving conflict. The formula is simple: if you can control yourself, you can learn and master EPR skills to resolve any conflict in any situation -- and build durable trust with others, in your personal life and throughout your organizations, along the way.

Chinese Summary/中文概要： 颇受欢迎的演说家、劳动法律师斯科特•沃里克用同情、清晰和坚定的信念(外加一点喜剧色彩)，将解决冲突的方法提炼为三个简单的步骤:移情倾听、鹦鹉学语和奖励(EPR)。因为没有人能够运用他们的EPR技能，除非他们能够控制自己，他也向你展示了如何成为一个高情商的沟通者，因为坚强的意志是解决冲突的关键因素。公式很简单:如果你能控制自己，你就能学习并掌握EPR技能，解决任何情况下的任何冲突，并与他人建立持久的信任，无论是在你的个人生活中，还是在整个组织中。（WYL）

Awards/获奖情况：

About the Author/作者介绍： 斯科特•沃里克是一名职业和劳工律师，人力资源专家，职业演说家。他的客户范围从小型私人组织到财富500强公司再到政府机构。他在全国各地举办研讨会，主题包括就业法、解决冲突、多样性和代际差异等。

Scott Warrick has been an employment and labor attorney, HR professional, and professional speaker for more than three decades. His clients range from small privately-held organizations to Fortune 500 companies to governmental institutions. He travels the country presenting seminars on such topics as Employment Law, Resolving Conflict, Diversity, and Generational Differences among other topics.

Format:HARDCOVER

Rights Status/版权销售情况：Simplified Chinese/简体中文：AVAILABLE

Complex/Traditional Chinese/繁体中文：AVAILABLE

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