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    代理商:大苹果
    页数:126
    定价:0.00 美元
    上传日期:2020-11-9 0:00:00

    RULE OF THUMB: A GUIDE TO SMALL BUSINESS CUSTOMER SERVICE AND RELATIONSHIP

    Book ID/图书代码: 04850820C00008

    English Summary/英文概要: In today’s business world the customer service experience is the most critical component that can lead small businesses to remarkable success. It can be a business owner’s greatest asset if it is properly implemented, practiced on a regular basis and customized to meet the needs and wants of customers. The relationships entrepreneurs have with customers will be the key component to growing their businesses and evolving to the next level. This book is designed as a tool for the small business owner. Through identifying customers, their needs and wants, successful communication strategies, methods for follow-up and best practices, anyone who is involved in a business environment can build outstanding and valuable relationships with customers and clients. Competition is fierce in our current economy. Prepare yourself to be a leader in your industry and the best at your business. Learn to recognize opportunities and to face the challenges of delivering GREAT customer service in every way possible! You have the power to create an unforgettable experience and lasting impression on your customers. This book will lead you to the development of your own dynamic and unique strategies that are sure to grow your business.

    Chinese Summary/中文概要:

    Awards/获奖情况:

    About the Author/作者介绍: Lisa Clonch Tschauner is the author of Rule of Thumb: A Small Business Guide to Customer Service and Relationships (WriteLife, 2012) and is the owner of Dynamic Concepts. An Instructor of Entrepreneurship and Business at Central Community College, Lisa coordinates the Entrepreneurship Center at Central Community College. She is well-versed in communication theory as well as applicable methods and is an active public speaker. Lisa has authored books, articles and worked on many research projects. She also volunteers on local and state coalitions and boards. Tschauner lives in Central Nebraska with her husband, and two teenage children.

    Format:HARDCOVER

    Rights Status/版权销售情况:Simplified Chinese/简体中文:AVAILABLE

    Complex/Traditional Chinese/繁体中文:AVAILABLE

    Sales in other countries/其他国家销售情况:

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