CONFLICT RESOLUTION PLAYBOOK: PRACTICAL COMMUNICATION SKILLS FOR PREVENTING, MANAGING, AND RESOLVING CONFLICT
Book ID/图书代码： 02543020C00888
English Summary/英文概要： Practical strategies to manage conflict in both personal and professional relationships
Conflict is an unavoidable aspect of human existence, so it’s vital to develop communication skills that will help you navigate these challenging moments. With The Conflict Resolution Playbook, you’ll discover real-life solutions to everyday problems and develop communication skills that can help you make breakthroughs at work, improve your relationships at home, and lead to significant personal growth.
You’ll start by learning about conflict and the fundamental communication skills necessary for resolution. Then you can put that knowledge to use with clear-cut strategies for preventing conflicts, resolving them once they start, and dealing with common issues, such as gaslighting and bullying. Along the way, you’ll gain a better understanding of conflict itself―where it comes from, why it cuts so deep, and how it can be of value.
Improve your communication skills with:
Back to the basics―Identify humankind’s core psychological needs―identity, safety, care, autonomy, growth, and stimulation―and how they relate to conflict.
Real-world advice―Learn to recognize different communication styles, collaborate on solutions, practice assertiveness, and more, through relatable scenarios and actionable strategies.
The written word―Discover tips for avoiding or resolving common digital communication issues and boost your text-based communication skills.
Learn how to improve your communication skills and develop the tools you need to navigate your way through any conflict.
Chinese Summary/中文概要： 管理個人和職場關係中衝突的實用策略
衝突是人類生存中不可避免的一個方面，因此培養溝通技巧至關重要，這將有助於您應對這些充滿挑戰的時刻。 透過《衝突解決手冊》，您將發現日常問題的現實解決方案，並培養溝通技巧，幫助您在工作中取得突破，改善家庭關係，並帶來顯著的個人成長。
您將首先了解衝突以及解決衝突所需的基本溝通技巧。 然後，您可以將這些知識與明確的策略結合使用，以預防衝突、在衝突發生後解決衝突以及處理常見問題，例如煤氣燈和霸凌。 在此過程中，您將更了解衝突本身——它從何而來、為何影響如此之大，以及它如何具有價值。
透過以下方式提升您的溝通技巧：
回到基礎——確定人類的核心心理需求——身分、安全、關懷、自主、成長和刺激——以及它們與衝突的關係。
現實世界的建議－透過相關場景和可行的策略，學習辨識不同的溝通方式、合作制定解決方案、練習自信等等。
書面文字－發現避免或解決常見數位通訊問題的技巧，並提高基於文字的溝通技能。
了解如何提升溝通技巧並發展解決衝突所需的工具。(Zoe)
Awards/获奖情况：“This is a comprehensive, practical guide to preventing and managing conflict that covers everything from working through resentment to responding to passive-aggressive behavior, and so much in between. You can get through this fun and readable book in just a couple of sittings, but you’ll want to refer back to it again and again as you manage the sticky situations and interpersonal difficulties that life hands us all.” ―Suzanne Ghais, Ph.D., Principal, Ghais Mediation & Facilitation, LLC
“The Conflict Resolution Playbook is a beautifully written, thoughtful, and practical tool kit for anyone looking to transform even the most challenging interactions into opportunities for connection and dialogue. This book outlines some of the most important strategies for effective communications and for dealing with conflict with strength, clarity and ease.” ―Henry Yampolsky, J.D., Mediator, Conflict Coach, Author and TEDx Speaker
About the Author/作者介绍： 傑里米·波拉克 (Jeremy Pollack) 是一名衝突解決實踐者、研究員、作家、教練、培訓師和企業家。 他是波拉克和平建設系統公司（全國性衝突解決顧問公司）的總裁，也是史丹佛大學國際衝突與談判中心的研究員。 在他的網站了解有關他工作的更多資訊: www.PollackPeacebuilding.com。
Jeremy Pollack is a conflict resolution practitioner, researcher, writer, coach, trainer, and entrepreneur. He is the president of Pollack Peacebuilding Systems, a nationwide conflict resolution consulting firm, as well as a research fellow at Stanford University’s Center for International Conflict and Negotiation. Learn more about Jeremy and his work at www.PollackPeacebuilding.com.
Format:HARDCOVER
Rights Status/版权销售情况：Simplified Chinese/简体中文：AVAILABLE
Complex/Traditional Chinese/繁体中文：SOLD
Sales in other countries/其他国家销售情况：
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