WATERCOOLER WISDOM: HOW SMART PEOPLE PROSPER IN THE FACE OF CONFLICT, PRESSURE AND CHANGE

Book ID/图书代码： 09700005B10663

English Summary/英文概要： We work in challenging times. In 1992, a United Nations report called job stress "the 20th century epidemic." Six years later, in 1998, the World Health Organization declared job stress "a world-wide epidemic." And a 2005 survey by the Families and Work Institute found that one in three Americans is chronically overworked. Of course, you don’t need any voice of authority to point out the stressful realities of the 21st century work world. You live it every day! No, what you need is some guidance on how to cope with it all.

You’re in luck. Karen Leland and Keith Bailey, the founders of Sterling Consulting Group, have spent the past 20 years surveying some 20,000 executives, managers, and staff from companies all over the world on a variety of core business issues. In the process, they discovered some significant trends that reveal the nature of stress and the specific skills that help people succeed in spite of it.

Bailey and Leland present these findings in their new book, Watercooler Wisdom: How Smart People Prosper in the Face of Conflict, Pressure and Change "When people talk about workplace stress, they’re usually referring to three things: change, pressure, and conflict, occurring either individually or all at once," says Leland. "We discovered that the people who thrive in the face of stress—whether they’re from Europe, the Middle East, Latin America, Asia, or the United States—possess three essential abilities. We believe these three abilities are at the heart of satisfaction and success at work."

Watercooler Wisdombegins with a self-assessment, The Prosperity at Work Index, which helps you determine to what extent you have the three abilities described above. It goes on to offer a wealth of insights, tips, and suggestions—supported by real-life examples from the authors’ decades of experience—for attaining and improving your "prosperity skills."

"Remember that prospering in the face of change, pressure, and conflict doesn’t mean walking around wearing an artificial smile of denial," Leland and Bailey write in their introduction. "To prosper, in our book, means to do well and grow—even when prevailing circumstances seem to conspire to your downfall. Ultimately, when we look inward to ourselves for solutions rather than endlessly wait for the circumstances to change, we all become smart people."

Chinese Summary/中文概要： 在1992年，美国报告称工作压力为“20世纪的流行病”。六年后，1998年，国际健康组织宣称工作压力为“世界性流行病”。2005年家庭和工作组织调查三个美国人中有一个存在着慢性的过度工作。当然，或许你根本就不需要那些权威机构来证明21世纪的工作状况，因为你每天都在过这种生活！你需要的是指导你怎样去处理。你是幸运的。Karen Lelan和Keith Bailey——Sterling咨询公司的创始人，他们花了20年的时间走访了世界各地的20000位执行官，管理者，还有公司的职员。在这过程中，他们发现工作压力的特征和一些帮助人们排解压力的方法。
Bailey和Leland把他们的发现都放在他们的新书Watercooler Wisdom中。“当人们在讨论工作压力时，他们通常会提到三件事：改变，压迫，冲突，”Leland说“我们发现人们在面临压力时——无论他们来自欧洲，中东，拉丁美洲，亚洲还是美洲，他们都会有这三种特质。我们相信这三个是工作满意和成功的关键。”

Awards/获奖情况：

About the Author/作者介绍： In 1986, Karen Leland and Keith Bailey founded Sterling Consulting Group, Inc. and shortly thereafter made history by being chosen over more than a dozen European competitors to become the first American consulting company to win a major contract for business communication training within the British government.
Over the past twenty years they have worked throughout the United States, Europe, Asia and South America with a diverse list of Fortune 500 companies in such industries as Banking, Transportation, Retail and Telecommunications. Among others their clients include: Arco, Bank of America, Avis Rental Car, Johnson & Johnson, Sprint and Xerox. They are sought after speakers who provide both motivation and practical hands on information in their presentations. They have spoken for such groups as Young Presidents Organization, The Society of Association Executives, The Society of Consumer Affairs and the Direct Marketing Association among others.
Because of their extensive experience and expertise they have been featured in dozens of magazines and newspapers including: The New York Times, Newsweek and Time. They also have extensive on-air experience and have been interviewed on ABC, CNN, NBC, Fox, The Oprah Winfrey Show and over twenty other affiliates.
In addition to Watercooler Wisdom, They have written several other books including Online Customer Service For Dummies and Customer Service For Dummies, first, second and third editions, which have over 200,000 copies. Their books have been translated into ten other languages including Russian, Korean, Arabic, Spanish and German.
在1986, Karen Leland和Keith Bailey成立Sterling咨询公司而且在短时间内成为美国第一大咨询公司。在过去的20年里他们与多家世界500强的公司合作，业务遍布美国，欧洲，亚洲和南美洲。因为他们拥有丰富的经验和出众的能力使他们经常出现在杂志和报纸上：纽约时报，新闻周刊，并且他们接受多家媒体的采访包括ABC, CNN, NBC, Fox, The Oprah Winfrey Show等。除了Watercooler Wisdom，他们还出版很多作品包括Online Customer Service For Dummies已经发行了200000册，他们的书被翻译成10种语言。

Format:TRADE PAPERBACK

Rights Status/版权销售情况：Simplified Chinese/简体中文：AVAILABLE(到期可授)

Complex/Traditional Chinese/繁体中文：AVAILABLE

Sales in other countries/其他国家销售情况：

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