GOOD SERVICE IS GOOD BUSINESS: 7 SIMPLE STRATEGIES FOR SUCCESS(2ND EDITION)

Book ID/图书代码： 12774007B12068

English Summary/英文概要： Written in an easy-to-read style and full of Australian case studies, this new edition has been updated to include customer service online and information on call centres. With the help of DeVyre’s simple strategies, companies can become service leaders and give their profits and reputation a boost.

Chinese Summary/中文概要： 本书的写作方式浅显易懂，结合众多澳大利亚案件研究。而全新版本在内容上进行了更新，包括在线顾客服务和电话中心信息服务，在DeVyre这些简单策略的帮助下，各大企业能够晋升服务业龙头，迅速增加盈利，提高信誉。(XMM)

Awards/获奖情况：

About the Author/作者介绍： 畅销书作者，1993年和1994年澳大利亚年度女性总裁奖获得者Catherine Devrye是一位杰出的信息传播者，在公立以及私立部门均有着获得认可的国际管理经验。此版本为绝版。

Best selling author of #1 best selling book, and winner of the 1993/1994 Australian Executive Women of the Year Award, Catherine Devrye is an outstanding communicator with proven international management experience in the private and public sectors. --This text refers to an out of print or unavailable edition of this title.

Format:TRADE PAPERBACK

Rights Status/版权销售情况：Simplified Chinese/简体中文：NOT AVAILABLE

Complex/Traditional Chinese/繁体中文：SOLD

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