WHY DIDN’T I SAY THAT?!: WHAT TO SAY AND HOW TO SAY IT IN TOUGH SITUATIONS ON THE JOB
Book ID/图书代码： 00431008B24492
English Summary/英文概要： "In difficult situations, words often fail. Now managers and supervisors can use this unique book as a way to prepare, plan, and even rehearse in advance for sticky situations. It presents actual ""scripts"" --- sample dialogs tailor-made for specific problems, such as:
disagreeing with the boss * performance
appraisals * coaching * encouraging shy
employees * dealing with hostile employees *
taking corrective action * investigating sexual
harassment charges * firing * layoffs
Using the author’s targeted advice, the dialogs, and side bars of key words and phrases, readers will be able to:
* say just the right thing at the right time in the right way
* avoid embarrassment and awkwardness
* build good relationships and defuse conflict
* work with difficult, emotional, or even hostile employees
* guide a conversation to a productive outcome for everyone involved"
Chinese Summary/中文概要： 在非常糟糕的情况下，语言通常都没有用。现在管理者们可以通过这本书来学习一种有前瞻性的方法来处理这些恼人的情况。书中提供了具体的简单对话来帮助解决问题：
反对老板的观点；业绩评估；指导；鼓励害羞的员工；应对敌对的员工；做出正确的行动；调查性骚扰指控；解雇；停职。
运用作者具有针对性的建议，书中的对话还有边栏里的关键词，读者可以：
*在对的时间用对的方式说对的话
*避免尴尬
*建立良好关系和避免冲突
*处理情绪化的困境，应对敌对的员工
*引出具有效益的对话(兼职翻译-LN)
Awards/获奖情况：“别在来不及的时候才读这本书。”——底特律自由新闻
About the Author/作者介绍： 唐纳德•H•维斯博士是自我管理交流中心的首席执行官，他出版了许多书籍和录像，包括《AMACOM博览会》，《正方形》，《法律》和21部《成功办公室技巧》系列。 DONALD H. WEISS, Ph.D. (St. Louis, MO) is CEO of Self-Management Communications and author of many books and videos, including AMACOM’s Fair, Square, and Legal and 21 volumes of The Successful Office Skills Series.
Format:TRADE PAPERBACK
Rights Status/版权销售情况：Simplified Chinese/简体中文：AVAILABLE
Complex/Traditional Chinese/繁体中文：AVAILABLE
Sales in other countries/其他国家销售情况：
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