JUST LISTEN: DISCOVER THE SECRET TO GETTING THROUGH TO ABSOLUTELY ANYONE
Book ID/图书代码： 00431009B31722
English Summary/英文概要： Foreword by Keith Ferrazzi, author of Never Eat Alone and Who’s Got Your Back.
The first make-or-break step in persuading anyone to do any thing is getting them to hear you out. Whether the person is a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can’t break through emotional barricades.
Drawing on his experience as a psychiatrist, business con sultant, and coach, and backed by the latest scientific research, author Mark Goulston shares simple but powerful techniques readers can use to really get through to people—whether they’re coworkers, friends, strangers, or enemies. Just Listen reveals how to:
• Make a powerful and positive first impression
• Listen effectively
• Make even a total stranger—a potential client, perhaps—feel “felt”
• Achieve buy-in, the linchpin of all persuasion, negotiation, sales, and more
Getting through is a fine art but a critical one. With the help of this groundbreaking book readers will be able to turn the “impossible” and “unreachable” people in their lives into allies, devoted customers, loyal colleagues, and lifetime friends.
Chinese Summary/中文概要： 听到人心，才能让人听你的
影响他人最简单又最困难的关键技能
◎ 编辑推荐
☆ FBI谈判教练、多家世界500强企业培训教练一次讲透沟通的关键环节！
☆ 美国里程碑式沟通培训教材，被翻译成14种文字，畅销世界，入选《财富》“500强企业优秀培训教材”！
☆ 9条核心法则，12个快捷沟通工具，7类棘手问题解决方案，覆盖日常工作沟通场景！
☆ 别再把谈话看成网球赛，把它看成侦探游戏，而你的目的是尽可能了解对方多一点！
☆ 听出心声，别人就会听你的！
◎ 内容简介
沟通不是自说自话，是要说到对方的心里，更是要持续改变对方的行为。
做到这一切的前提是：倾听。
怎么听，对方才肯说？
怎么听，才能发现对方都没有意识到的心结？
怎么听，才能让敌人变成朋友？>
怎么听，才能促成精准的沟通？
本书作者是美国著名的心理医生和商务沟通教练，从事商务沟通培训超过30年，本书将其长期以来的临床经验和培训经验相结合，用切中肯綮的文风和大量真实案例说透了沟通的关键——倾听。
他将这些奥秘凝练成9条核心法则、12个快捷沟通工具、7类棘手问题解决方案，方便读者在各种日常和工作场景中综合运用。
读完本书你会发现，只要有方法可依，沟通并不困难，而且一次得当的倾听或许会给你带来持久的高质量关系。
Awards/获奖情况：美國行銷專家 啟斯˙法拉利《別自個兒用餐》專序推薦 Praise for Just Listen
“This book will help you turn the impossible and unreachable people in your life into allies, devoted customers, loyal colleagues, and lifetime friends.”---Keith Ferrazzi, best-selling author of Who’s Got Your Back and Never Eat Alone (法拉利綠訊行銷諮詢顧問公司創辦人兼執行長 –啟斯˙法拉利《別自個兒用餐》)
“Easy to read, easy to follow, and the results are astounding.”---Marshall Goldsmith, best-selling author of What Got You Here Won’t Get You There and Succession: Are You Ready? (馬歇爾‧葛史密斯《UP學：所有經理人相見恨晚的一本書》)
“A groundbreaking work that all leaders, present and future, should read, and more important, practice.”---Warren Bennis, Distinguished Professor of Management, USC, and author of On Becoming a Leader (領導學之父 - 華倫‧班尼斯)
“Goulston’s book delivers on his promise. Read it and you will discover the secret to getting through to absolutely anyone, and I mean anyone!”---Mark Victor Hansen, co-author of Chicken Soup for the Soul (馬克. 韓森《心靈雞湯》叢書合著者)
“Goulston’s insights into human behavior are real gems.”---Steven B. Sample, President, University of Southern California; author of the best-selling book The Contrarian’s Guide to Leadership (史帝夫‧山普《領導人的逆思考：非凡領導能力的秘密》)
“I’ve already ordered copies for everyone in Mattel’s senior leadership team and for each of my grown kids.”---Bob Eckert, CEO and Chairman, Mattel (全球知名遊戲出版商美泰兒公司總裁 - Bob Eckert)
About the Author/作者介绍： 马克·郭士顿（Mark Goulston），商界心理学权威、跨界沟通专家、营销大师、FBI和警察局危机谈判专家的教练，四度被美国消费者研究协会推选为“年度最优秀的精神科医师”。
从事商务沟通培训超过 30 年，合作过的客户包括：FBI、IBM、联邦快递、柯达、美林证券、富国银行、美国银行、埃森哲、高盛及美国洛杉矶警察局等。“奥普拉脱口秀”“今日秀”等美国著名电视节目特约嘉宾，《财富》《时代》、路透社、《华尔街日报》等著名媒体专栏作者。
Mark Goulston (Los Angeles, CA) is a psychiatrist, business consultant, executive coach, and FBI and police hostage negotiation trainer. A bestselling author whose books include Get Out of Your Own Way and Get Out of Your Own Way at Work, he writes a column on leadership for Fast Company and “Solve Anything with Dr. Mark” for Tribune Media Services, and is frequently called upon to share his expertise by the media including the Wall Street Journal, Harvard Business Review, Fortune, Newsweek, Time, Reuters, NPR, CNN, Fox News, and the Oprah and TODAY shows.
Format:HARDCOVER
Rights Status/版权销售情况：Simplified Chinese/简体中文：SOLD
Complex/Traditional Chinese/繁体中文：SOLD
Sales in other countries/其他国家销售情况：
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