THE MANAGER’ S COMMUNICATION TOOLBOX

Book ID/图书代码： 11724012B58616

English Summary/英文概要： Like a star baseball player, every good manager should aim to be a five-tool expert. Reading, writing, speaking, listening, and thinking are basic skills for any employee, but the manager who stands out is the manager who commands these skills. To improve your standing with your employees and superiors, it s essential to understand each of these areas of communication. In The Manager s Communication Toolbox, the authors offer tips, checklists, and examples from their combined 70 years of experience. Other experts in a variety of fields weigh in on best practices for these communication skills. For new managers and seasoned practitioners, this is must-have information.

Chinese Summary/中文概要： 就像一个棒球明星一样，每一个优秀的管理者的目标都是成为一个全面的专家。阅读，写作，口语，听力和思维都是任何一个员工的基本技能，但经理人脱颖而出，必须掌握这些技能。为了提高您的员工和上司的地位，您必须综合了解这些地区的通信。在《经理的通讯工具箱》这本书中，作者提供了从70年的经验中提取的提示，清单和例子。在各个领域的其他专家要权衡这些沟通技巧的最佳实践。对于新的管理人员和经验丰富的从业者来说，这是必须具备的信息。(LNL)

Awards/获奖情况：这是一本好书。经理人会需要它。从老总到应届毕业生，管理人员都需要与他们的同事，他们的管理人员和所有的公众进行有效的沟通。作为一名商业记者，我知道他们中许多人需要帮助的伤心的经历，这是一本可以帮助他们的书。 - Thomas G. Donlan，页面编辑，巴伦全国商业金融周刊

This is a good book. Managers need it. From CEOs to recent grads, managers need to communicate effectively with their colleagues, their supervisors and most of all with the public. As a business journalist, I know from sad experience that many of them need help, and this is a book that can help them. --Thomas G. Donlan, Editorial Page Editor, Barron’s National Business and Financial Weekly

About the Author/作者介绍： Everett A. (Ev) Chasen是Foxwood旅游通信有限责任公司的合伙人，这是一个通信咨询公司，为华盛顿地区的企业和政府机构提供写作，指导和通信规划服务。 EV以前是联邦高级行政服务的一名成员，并是退伍军人健康管理局的首席沟通官，这是全国最大的医疗保健机构。在这个位置上，他全权负责政府公共关系，国会事务，志愿服务，网络通信，并执行对应的程序。在他与美国政府工作的35年职业生涯中， EV为两个内阁部长写演讲稿，是退伍军人事务部（VA），首席议定书的高级新闻媒体发言人，并举行了一系列的重大公共事务，VA和美国陆军工程兵的管理者。他也是一个自由撰稿人，通信培训师和一些员工出版物的编辑和作家。Robert R. (Bob) Putnam，为几个著名的国家卫生保健协会的高级官员提供公共关系协议（和书面发言），包括对国会的一个委员会和美国联邦参议员。Bob在不同的主管部门之间工作20年，是美国退伍军人事务部，担任来自不同政党的总统的内阁成员的历届领导人的高级演讲稿撰写人。Bob一直是通信培训师，写过三本书，其中包括《VA医学研究的历史》，Marguerite T. Hayes医师写的，并曾担任联邦医疗机构社会的国家信息通报主席。在他的职业生涯的早期，作为一个报社的记者，他赢得了马里兰州-特拉华州-DC报业协会的最高写作荣誉。

Everett A. (Ev) Chasen

is a partner in Foxwood Communications LLC, a communication consulting firm offering writing, mentoring, and communications planning services to companies and government agencies in the Washington, D.C. area. Ev is a former member of the Federal Senior Executive Service and was Chief Communications Officer for the Veterans Health Administration, the nation s largest health care organization. In this position, he had overall responsibility for the Administration s public relations, congressional affairs, voluntary service, web communication, and executive correspondence programs. During his 35-year career with the U.S. Government, Ev was a speechwriter for two cabinet secretaries, the senior news media spokesperson for the Department of Veterans Affairs (VA), the Department s Chief of Protocol, and held a number of other significant public affairs and administrative positions with VA and the U.S. Army Corps of Engineers. He has also been a freelance writer, a communications trainer, and an editor and writer for a number of employee publications. Robert R. (Bob) Putnam has provided public relations counsel to (and written speeches for) top officials at several well-known national health care associations, as well as for a Congressional Commission and a U.S. Senator. During different administrations spanning 20 years, Bob was senior speechwriter for successive leaders of the U.S. Department of Veterans Affairs, serving members of the president’s cabinet from both political parties. Bob has been a communications trainer, has edited three books including the History of VA Medical Research, by Marguerite T. Hayes, MD and has served as national communications chairman of the society of Federal medical agencies. Early in his career, working as a newspaper reporter, he won the Maryland-Delaware-DC Press Association’s top honors for feature writing.

Format:全彩四色

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