Chinese Summary/中文概要：
小小的溝通錯誤 積少成多卻可能毀掉一段關係
維護關係 增進溝通能力的關鍵提醒
每個人早就知道溝通的眉角，卻總是犯同樣的錯
我們只是需要最關鍵的那一句話
每個人都有好好溝通，增進自我人際關係的能力。只是我們常常忘記在需要用到之時施展出來，事後才想著「早知道當時就怎樣怎樣」而懊悔許久。小小的表達錯誤，累積起來卻可能毀掉一段關係！
擁有數十年的執業經驗，婚姻及家庭諮詢師Christina Steinorth為協助許多諮詢者找到更好的溝通模式，她製作「提示小卡」(Cue Cards)，卡片上只有精簡的一句話，但卻是增進溝通的關鍵所在！
本書以不同的關係模式分章節，除了關鍵語的提示小卡外，也安插個案實例，從如何當個好的傾聽者開始，談到愛情關係的溝通、婚姻以及親戚的溝通、父母與青少年的溝通、與年邁父母溝通的技巧、職場溝通、社交技巧溝通，以及該如何好好道歉的技巧。(Eva)
《部分Cue Cards節錄》
溝通基本篇：
- Address awkward situations; don’t avoid or ignore them.
- It’s okay to have nothing to say.
- Pause before you take it personally —it usually isn’t about you.
應對失去的悲傷：
- Don’t try to help a grieving person by telling them stories of your own losses.
- Accept that there are many ways — and no “right way” — to handle grief.
社交溝通第一步：
Accept yourself as you are.
Content
1. The Basics
Being a Good Listener
Respecting Feelings
Cue Cards for Social Sensitivity
2. Cue Cards for Love Relationships
General Cues for a Healthy Relationship
Cue Cards for Arguments and Disagreements
Cue Cards for Nurturing Your Relationship
3. Marriages, Babies, In-Laws, and All Things Family
Cue Cards for New Couples
Cue Cards for Parents and In-Laws
Cue Cards for Pregnancy and Birth
Cue Cards for Grief and Loss.
General Family Etiquette
4. Cue Cards for Parents with Teens
Cue Cards for Creating a Positive Atmosphere
Cue Cards for Preventing Problems
Cue Cards for Solving Problems
5. Cue Cards for Interacting with Aging Parents
Cue Cards for Discussions with Aging Parents
Cue Cards for Keeping Them Safe at Home
Cue Cards for Gathering Important Information
Cue Cards for Checking Their Health Status
Cue Cards for Making Their Lives Easier.
Cue Cards for Making Your Life Easier
6. Cue Cards for the Workplace
Cue Cards for Good Workplace Habits
Working Well with Others
Dealing with Difficult Coworkers
Cue Cards for Getting Ahead
Closing Thoughts on Workplace Attitude
7. Cue Cards for Friendships, Parties, and Social Events
Cue Cards for Good Social Skills
Cue Cards for Conversations
Cue Cards for Being a Good Friend
8. Cue Cards for Eective Apologies
Cue Cards for Saying “I’m Sorry”
Examples of Effective Apologies
9. A Closing Note
Caregiver Checklist